Overview

Paul SousaEnterprise delivery by day. Practical AI and product experiments by night.

I work in enterprise IT, where systems have to support real business processes, regulatory expectations, data movement, controls, and implementation realities. Outside of work, I use AI, automation, and full-stack web projects to explore how modern tools can make planning, documentation, workflows, and personal software more useful.

See the work
Experience

What I’m working on

  • Current

    Professional work

    Blue Cross Blue Shield of Massachusetts

    I work in Finance Systems as a Lead Business Systems Analyst, supporting enterprise initiatives where business rules, healthcare data, finance impacts, vendor delivery, and implementation planning all have to line up.

    • Clarify requirements, system behavior, business rules, data mappings, validation needs, and implementation plans.
    • Work across Finance, IT, data, vendor, testing, and operational teams to move complex work through delivery.
    • Support initiatives involving Oracle Financials, Snowflake, NASCO claims data, Salesforce, Pega, and related enterprise platforms.
    • Business systems
    • Healthcare finance
    • Requirements
    • Data workflows
    • Implementation

  • Current

    Personal learning and development

    AI, automation, websites, and apps

    Outside of my enterprise work, I’m building practical fluency with AI-assisted workflows, automation tools, full-stack web projects, app design, and UI/UX. The goal is learning how new tools can improve real work while keeping human review and control in place.

    • Explore agentic workflows for research, documentation, reconciliation, requirements, and delivery support.
    • Learn n8n for workflow automation across disconnected systems.
    • Design and build personal websites and apps to practice product thinking, full-stack development, and interface design.
    • Agentic AI
    • n8n
    • Workflow automation
    • Full-stack learning
    • UI/UX
Projects

Selected work

  • 01 / 05

    AI-assisted legal research workflow

    A workflow design consultation for an attorney moving from ad hoc Claude Chat use toward a more structured Claude Cowork setup for legal research and knowledge management.

    • Claude Cowork
    • Agentic workflows
    • Knowledge management
    • Human review

    Private workflow consultation; no public deliverable.

    Project detail

    AI-assisted legal research workflow

    A workflow design consultation for an attorney moving from ad hoc Claude Chat use toward a more structured Claude Cowork setup for legal research and knowledge management.

    Highlights

    • Mapped the attorney's research process and pain points during a 90-minute working session.
    • Outlined a custom research-assistant skill that could produce a structured research package.
    • Designed a human-in-the-loop review gate before any agent creates or edits knowledge base documents.

    Technical design

    The concept separates research capture, synthesis, knowledge base decisions, and document edits into distinct steps, with human review before any persistent knowledge base change.

    Tags

    • Claude Cowork
    • Agentic workflows
    • Knowledge management
    • Human review

  • 02 / 05

    Workflow automation prototypes

    Applied learning with n8n and automation patterns for linking systems, routing work, reducing manual handoffs, and keeping review points visible.

    • n8n
    • Automation
    • Integrations
    • Process design

    Personal automation prototypes; public examples are not published yet.

    Project detail

    Workflow automation prototypes

    Applied learning with n8n and automation patterns for linking systems, routing work, reducing manual handoffs, and keeping review points visible.

    Highlights

    • Built familiarity with workflow automation across disconnected tools and processes.
    • Focused on practical automation patterns: routing, notifications, documentation, review queues, and reconciliation support.

    Technical design

    Prototype workflows use n8n to connect triggers, branching logic, service calls, and review steps so automation can help the process without hiding the decision points.

    Tags

    • n8n
    • Automation
    • Integrations
    • Process design

  • 03 / 05

    Gaming trip planning site

    An open source version of a gaming trip planning site designed to help groups organize schedules, logistics, games, and shared decisions in one place.

    • Web app
    • Planning tool
    • Open source
    • UI/UX

    Open source version is planned but not published yet.

    Project detail

    Gaming trip planning site

    An open source version of a gaming trip planning site designed to help groups organize schedules, logistics, games, and shared decisions in one place.

    Highlights

    • Designed around the real coordination problems that come with planning a group trip.
    • Used the project to deepen full-stack web development, content modeling, and UI/UX judgment.

    Technical design

    The project treats trip planning as shared structured data: people, dates, games, logistics, and decisions that need to stay visible to the group.

    Tags

    • Web app
    • Planning tool
    • Open source
    • UI/UX

  • 04 / 05

    Family organization site

    A personal website for keeping family logistics, schoolwork, activities, and household information easier to manage.

    • Personal software
    • Family systems
    • Web design
    • Information architecture

    Private family project; no public link.

    Project detail

    Family organization site

    A personal website for keeping family logistics, schoolwork, activities, and household information easier to manage.

    Highlights

    • Explores how a small private site can reduce scattered information and repeated coordination.
    • Used as a practical learning project for full-stack design, information architecture, and family-centered UX.

    Technical design

    The design centers on household information that changes often: schoolwork, activities, dates, notes, and reference material that needs to be easy to find.

    Tags

    • Personal software
    • Family systems
    • Web design
    • Information architecture

  • 05 / 05

    Recipe

    A minimal, local-only app for saving recipes and the memories connected to them.

    • Local-first
    • App design
    • Personal software
    • Product thinking

    Personal app in progress; public version is not available yet.

    Project detail

    Recipe

    A minimal, local-only app for saving recipes and the memories connected to them.

    Highlights

    • Designed around privacy, simplicity, and the idea that recipes carry family context beyond ingredients and steps.
    • Used to practice focused app design without adding unnecessary platform complexity.

    Technical design

    The app is intentionally local-only and minimal, keeping the product model centered on recipes, notes, and the memories connected to them.

    Tags

    • Local-first
    • App design
    • Personal software
    • Product thinking
Contact

Start a conversation

I’m interested in conversations about enterprise systems, practical AI, workflow automation, delivery clarity, and small useful software. The common thread is designing tools and processes that fit how people actually work.

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